Delivery and Returns
WHAT YOU WILL RECEIVE.
All of our prints are sold unframed backed on acid free mount board and celophane wrapped. Please do not hesitate to get in contact regarding cancellation, returns or any other problems.
We ship all prints via Royal Mail 48 (3-4 working days) at a flat rate of £4.75 on orders up to £50.00
FREE UK POSTAGE ON ALL ORDERS OVER £50.00
Unless otherwise stated, we ship all prints via Royal Mail International Signed For. £0.00 – £49.99 – Packing & Delivery will be £10.00
£50.00 – £99.99 – Packing & Delivery will be £12.00
More than £100.00 – Packing & Delivery will be £14.00
TO US CANADA, AUSTRAILIA, NEW ZEALAND AND HONG KONG.
Unless otherwise stated, we ship all prints via Royal Mail International Signed For. £0.00 – £49.99 – Packing & Delivery will be £11.00
£50.00 – £99.99 – Packing & Delivery will be £14.00
More than £100.00 – Packing & Delivery will be £17.00
TAXES: All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.
If you would like us to ship to a destination not listed above, please contact us first.
We aim to ship orders within 2 days of receipt. Unless otherwise stated, for the UK, items are shipped by Royal Mail 48 usually 3-4 working days delivery time. If you’re purchasing a gift and need delivery by a specific date please contact us first.
We accept returns within 28 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage. In the event that your item is damaged in transit please contact us at email@example.com
We will replace any items which have arrived in a damaged condition assuming they are still available or offer something alternative.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.
Please return the item(s) to:
a little bird told me gallery
The Barn Courtyard
25 The High Street
EXCHANGES (if applicable).
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to let us know what you would like to do.
Again - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received, we will contact you to let you know that we have received your returned item(s) and once you are approved, your refund will be processed and credit will automatically be applied to your credit card or original method of payment within 14 days.